Refund policy

Product Return Process Instructions

Dear Customer,
Thank you for choosing our products! We greatly value your trust in us.
If you encounter any issues, rest assured—we will do our best to resolve them for you.

General Product Return & Exchange Policy

Contact Us

If your product has a quality issue, please contact us within 7 days of receiving the product and attach photos of the problem. We will process your request promptly.

Customer Service Response

Our team will reply to your email within 1-3 business days (excluding holidays).

Kindly Note

Due to their personalized nature, custom portrait services are non-refundable. We appreciate your understanding.

Exchange Process

After receiving your request, our customer service team will confirm your exchange application and arrange a replacement shipment for you.

Special Reminder

Returns and exchanges are only provided for product quality issues.

Requests due to personal reasons (such as a change of mind) are not accepted.

Shipping Costs

If a return or exchange is required due to product damage, defects, or shipping errors, we will cover the shipping cost.

Return Processing Time

We will process your refund within 15 business days upon receiving your return.

If there is a delay, please contact us via email and provide your return receipt.

Refund Status Inquiry

A confirmation email will be sent after the refund is processed.

The time it takes for a credit card refund to appear depends on your card issuer.

Print on Demand Product Return & Exchange Policy

Print on Demand products are individually made to order and are unique.

Please confirm your selected style, size, and color before placing an order.

Returns Due to Personal Reasons Not Accepted

Print on Demand products cannot be returned or exchanged due to incorrect size or color selection, or simply changing your mind.

Quality Issue Handling

If your Print on Demand product has obvious damage or a production error, please contact us within 30 days of delivery

and provide clear photos of the product.

 

If multiple items are affected, please provide a group photo or video of all affected products.

 

Once confirmed, we will offer a free reprint or refund—no need to return the damaged item.

Not Covered

No reprints or refunds are provided for incorrect size or color orders.

A printing position deviation of ±0.5 inch (about 1.27 cm) is considered normal and is not a quality issue.

Contact Method

Please use the contact form or email sale@jplandshop.com to reach us.

Our Commitment

We understand that every purchase is an act of trust. Your satisfaction is our greatest motivation.
If you have any questions or need assistance, please do not hesitate to contact us at any time!
We are dedicated to serving you and ensuring that every customer feels valued and cared for.