FAQ
About Orders
Q: What should I do if I haven’t received my package?
A: Please email us at sale@jplandshop.com with your order number, and we’ll be happy to look into it.
Q: How can I pay for my order?
A: The payment methods available for your order are shown at checkout.
Q: Is your website secure?
A: Shopping at our online store is safe. We use security systems and encryption to help protect your personal information, such as your name, address, and payment details.
Q: Can I modify my order after placing it?
A: Once your order is confirmed, it enters processing and cannot be changed. Please double-check your information before placing your order.
About Shipping
Q: Where can you ship?
A: We ship to eligible U.S. addresses. Address eligibility is confirmed at checkout.
Q: How much does shipping cost?
A: Standard shipping is US$4.75 per order. Standard shipping is free on orders of US$75 or more.
Q: How long does delivery take?
A: Production and processing take 2–7 business days. After dispatch, typical U.S. standard transit time is 2–5 business days. Overall estimated delivery is 4–24 business days. Delivery times are estimates and may vary.
For more details, please see our Shipping Policy.
About Returns, Refunds & Exchanges
Q: Can I return or exchange an item?
A: We do not accept general returns, refunds, or exchanges for non-defective items, including items ordered in the wrong size or color or when you change your mind. This does not affect consumer rights that cannot be limited under applicable law.
Q: What should I do if my item arrives damaged, defective, or different from what I ordered?
A: Please contact us within 30 calendar days of delivery at sale@jplandshop.com. Include your order number, a description of the issue, and clear photos. Confirmed issues may be eligible for a refund or free replacement under our Refund Policy. For approved claims, you do not need to return the original item. The 30-day period is for reporting a damaged, defective, or incorrect item; it is not a general return or exchange period.
Q: What if more than one item has an issue?
A: Please include a group photo or video showing all affected items so we can review your request more efficiently.
Contact Us
If you have any further questions, feel free to contact us.
Email: sale@jplandshop.com
Instagram: @jplandproduction