Refund policy
Dear customer,
Thank you for choosing our products! We greatly value your trust in us.
If you encounter any issues, please rest assured that we will do our best to assist you.
Contact Us
If there is a quality issue with your product, please contact us within 30 days of receiving your order (using the "Submit an Issue" form or by email), and provide photos of the damaged item(s). We will arrange a replacement or refund as soon as possible. If multiple items are affected, please provide group photos (or a video) showing all the problematic items to help us process your request more efficiently.
Customer Service Response
Our team will respond to your email within 1-3 business days (excluding holidays).
Exchange Process
After receiving your message, our customer service team will confirm your exchange request and arrange a replacement shipment.
Important Note
Except for product quality issues, we do not accept returns or refunds due to incorrect size or color selection, or change of mind. Please confirm your size and color choices before placing your order.
Returns will not be accepted in the following cases:
- Exceeding the 30 day return period
- Products specified as non-returnable
- Malicious or excessive returns
Contact Information
Please use the form or email sale@jplandshop.com to contact us.
Our Commitment
We know that every shopping experience is an act of trust. Your satisfaction is our greatest motivation. If you have any questions or need assistance, please do not hesitate to contact us!
We are dedicated to serving you, and we hope you feel our care and attention to every customer.