Shipping policy
Thank you for shopping with JPLANDSHOP! We are committed to providing clear shipping information and a reliable shopping experience.
1. Shipping Destinations
We currently ship to eligible addresses within the United States only.
International shipping to destinations outside the United States is not available at this time.
Shipping availability for individual addresses, including remote locations and U.S. territories, is determined at checkout.
2. Shipping Rates
We offer the following shipping rates for eligible U.S. orders:
- Standard Shipping: US$4.75 per order.
- Free Standard Shipping: Available on orders of US$75.00 or more.
The final shipping charge and any applicable discounts will be displayed at checkout before payment.
3. Order Processing and Production Time
Our products are produced after an order is placed.
Estimated production and processing time: 2–7 business days.
Production times may vary depending on product availability, order volume, production schedules, and seasonal demand.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
4. Estimated Shipping and Delivery Times
After production is completed and your order is dispatched, the estimated U.S. shipping time is typically 2–5 business days for standard destinations.
Deliveries to remote locations, including Alaska and Hawaii, may take longer.
To account for variations in production, shipping destinations, and carrier services, our overall estimated delivery window is 4–24 business days.
These delivery times are estimates, not guaranteed delivery dates. Unexpected delays may occur due to weather, carrier disruptions, high seasonal demand, or other circumstances beyond our reasonable control.
5. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please note that tracking information may take some time to update after the shipping carrier receives the package.
If you have questions about your shipment, please contact us for assistance.
6. Incorrect Shipping Addresses
Please carefully review your shipping address and contact information before placing an order.
If you notice an error after placing your order, contact us as soon as possible at sale@jplandshop.com.
We will try to assist with corrections, but address changes cannot be guaranteed once production or shipping has begun.
If an incorrect or incomplete address causes an unsuccessful delivery or return to sender, additional shipping charges may apply if reshipment is possible.
We will review any cancellation or refund request based on the circumstances and applicable consumer rights.
7. Delayed, Lost, or Undelivered Packages
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will review the order status and, when appropriate, investigate the shipment with the relevant fulfillment provider or carrier.
If a package is confirmed lost or an order cannot be fulfilled, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or contains an incorrect item, please contact us within 30 calendar days of delivery.
Include:
- Your order number.
- A description of the issue.
- Clear supporting photographs.
Confirmed issues will be handled according to our Refund Policy, which may include a free replacement or refund, as appropriate.
9. Contact Us
If you have any questions about shipping or your order, please contact:
JPLANDSHOP — JPLANDPRODUCTION LIMITED
Email: sale@jplandshop.com
Our customer service team normally responds within 1–3 business days, excluding weekends and public holidays.
Thank you for supporting JPLANDSHOP and our original creations!