Terms of service
Last Updated: October 11, 2026
Overview
Welcome to JPLANDSHOP!
JPLANDSHOP is operated by JPLANDPRODUCTION LIMITED, a private limited company registered in England and Wales under Company Number 16415616.
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
JPLAND and JPLANDSHOP are brand names used by JPLANDPRODUCTION LIMITED.
Throughout these Terms of Service (“Terms”), “we,” “us,” “our,” and “JPLAND” refer to JPLANDPRODUCTION LIMITED. “You” and “your” refer to customers, visitors, or other users of our website and services.
All purchases made through our U.S. online storefront are sold by JPLANDPRODUCTION LIMITED.
Our website, https://jplandshop.com, is powered by Shopify.
These Terms govern your access to and use of our website, products, and related services (collectively, the “Service”).
By accessing or using the Service, or placing an order, you agree to these Terms, subject to your rights under applicable law.
Please also review our Privacy Policy, Shipping Policy, and Refund Policy.
Nothing in these Terms excludes, restricts, or limits any consumer rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited.
Section 1 — Access and Accounts
You must have the legal capacity to enter into a purchase contract under the laws applicable to you. If you are under the age of majority, you may place an order only with any consent or authorization required by applicable law.
You agree to provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for taking reasonable steps to protect your account credentials and for promptly notifying us if you become aware of unauthorized access.
You may not impersonate another person or use the Service for fraudulent or unlawful purposes.
We may take reasonable security measures to protect customers, accounts, transactions, and the Service.
Nothing in this section excludes responsibilities imposed on us by applicable consumer protection, privacy, or data security laws.
Section 2 — Our Products
JPLANDSHOP offers products featuring original designs, illustrations, and characters associated with the JPLAND brand.
Many of our products are produced after an order is placed.
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other specifications are accurate.
However, minor variations may occur due to differences in display devices, screen settings, printing processes, and normal production tolerances.
Please review all product descriptions, size charts, color selections, and other relevant information before placing your order.
Minor variations do not affect any legal rights you may have where products are defective, materially different from their descriptions, or otherwise fail to meet applicable legal requirements.
We may update product descriptions, change product availability, or discontinue products for future purchases.
Any such changes will not retrospectively alter an accepted order without your consent or another lawful basis.
Section 3 — Orders, Cancellations, Returns, and Refunds
When you place an order, you offer to purchase the selected products at the prices and on the terms presented at checkout.
An order confirmation email generally confirms acceptance of your order, subject to applicable law.
We may decline an order before acceptance for legitimate reasons, including suspected fraud, payment problems, product unavailability, or delivery restrictions.
If we cannot fulfill an accepted order, we will inform you and provide any refund or other remedy required by applicable law.
Because many products are produced after an order is placed, order changes and voluntary cancellations may not be possible once production has begun.
We do not generally offer voluntary returns, refunds, or exchanges for non-defective products solely because of:
- A change of mind.
- An incorrect size or color selection.
- Personal preference.
- Ordering an unwanted item by mistake.
This policy does not affect any cancellation, refund, warranty, or other rights available under applicable law.
In particular, any legally required cancellation or refund rights arising from shipping delays, defective products, incorrect products, or other circumstances remain unaffected, including where production has already begun.
For damaged, defective, or incorrect items, please contact us within 30 calendar days of delivery under our customer service reporting procedure.
This 30-day reporting period is not intended to exclude or shorten any longer period or remedy available under applicable law.
Confirmed issues may be resolved through a free replacement or refund, as appropriate.
Please read our full Refund Policy.
You may also request a written copy of our Refund Policy by emailing sale@jplandshop.com.
Section 4 — Pricing, Payments, and Billing
Prices on our U.S. storefront are generally displayed in U.S. dollars (USD).
We currently offer the following shipping rates for eligible U.S. orders:
- Standard Shipping: US$4.75 per order.
- Free Standard Shipping: Available on eligible orders of US$75.00 or more.
The final purchase price, applicable taxes, shipping charges, and discounts will be displayed at checkout before payment.
The payment methods available for your order will also be displayed at checkout.
We may update prices, shipping offers, and promotions for future orders.
Price changes will not increase the agreed price of an already accepted order without your consent or a lawful basis.
You confirm that you are authorized to use your selected payment method and that the billing information you provide is accurate.
We may take reasonable measures to verify transactions and prevent fraud.
If a material pricing or payment error affects your order, we will contact you and provide the options and remedies required by applicable law.
Section 5 — Shipping and Delivery
We currently ship to eligible addresses within the United States only.
International shipping to destinations outside the United States is not available at this time.
Delivery availability for particular addresses, including remote locations and U.S. territories, is determined at checkout.
Our products may be manufactured and dispatched by third-party fulfillment providers acting on our behalf.
Estimated production and processing time is 2–7 business days.
After dispatch, standard delivery to typical U.S. destinations generally takes approximately 2–5 business days.
Taking into account production schedules, shipping destinations, carrier services, and possible variations, our overall estimated delivery window is 4–24 business days.
Business days generally mean Monday through Friday, excluding applicable public holidays.
These times are estimates rather than guaranteed delivery dates.
Unexpected delays may occur due to production capacity, supply availability, carrier operations, weather, seasonal demand, or other circumstances.
Shipping Delays and Customer Rights
We must have a reasonable basis for any shipment timeframe we communicate to customers.
If we become aware that we cannot ship an order within the applicable promised or legally required shipment period, we will provide any required delay notification, revised shipment information, and opportunity to agree to the delay or cancel the order for a prompt refund, in accordance with applicable law.
We will honor legally required cancellations and refunds resulting from shipping delays.
Lost, Damaged, or Undelivered Shipments
If your package is significantly delayed, lost, damaged during transit, or not delivered, please contact us with your order number.
We will review the circumstances and, where appropriate, investigate the shipment with the fulfillment provider or carrier.
Where required by applicable law, we will provide an appropriate remedy, which may include replacement or refund.
Risk of loss or damage will be allocated in accordance with applicable law. Simply handing a package to a carrier does not remove any responsibilities or remedies that applicable law requires us to provide.
Incorrect Addresses
Customers should carefully check their delivery address before submitting an order.
If you notice an error, contact us as soon as possible.
Address corrections cannot be guaranteed after production or dispatch has begun.
Where an incorrect or incomplete address provided by the customer causes an unsuccessful delivery, reasonable additional shipping charges may apply if reshipment is available, subject to applicable law.
Our third-party production and fulfillment arrangements do not change the identity of JPLANDPRODUCTION LIMITED as the seller.
For more information, please review our Shipping Policy.
Section 6 — Intellectual Property
The JPLAND and JPLANDSHOP brands, original characters, artwork, illustrations, designs, text, graphics, website content, and related creative materials are owned by us or used under appropriate authorization or license.
These materials may be protected by copyright, trademark, and other applicable intellectual property laws.
You may access and use the website for lawful personal and non-commercial purposes.
Except as permitted by applicable law, you may not reproduce, distribute, commercially exploit, modify, sell, or create unauthorized derivative works from our protected materials without prior permission.
Purchasing a product does not transfer ownership of the underlying artwork, designs, characters, or other intellectual property.
Third-party trademarks and other protected materials remain the property of their respective owners.
Nothing in these Terms restricts lawful uses that cannot be prohibited under applicable intellectual property law.
Section 7 — Optional Third-Party Tools
Our website may provide access to tools, features, or services operated by third parties.
These services may be subject to separate terms and privacy policies.
We do not control every aspect of independent third-party tools and cannot guarantee their uninterrupted availability.
Your use of optional tools may be subject to the relevant provider's terms.
Nothing in this section excludes any responsibility we have under applicable law.
Section 8 — Third-Party Links and Services
Our website may contain links to third-party websites, content, platforms, or services.
We are not responsible for the independent content or practices of third-party websites that we do not control, except where applicable law provides otherwise.
You should review the terms and privacy policies of third-party websites before using them.
Our use of third-party payment processors, production partners, shipping providers, or fulfillment services does not remove our responsibilities as the seller of products purchased directly from JPLANDSHOP.
For questions or concerns about orders placed through our store, please contact us directly.
Section 9 — Relationship with Shopify
JPLAND is powered by Shopify technology, enabling us to offer our Service to you.
However, any sale and purchase transactions conducted in our store are made directly with JPLAND.
By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and JPLAND, including any injury, damage, or loss arising from products or services you purchase.
You expressly waive any claims, damages, and liabilities against Shopify and its affiliates arising from or relating to your purchases and transactions with JPLAND.
Section 10 — Privacy Policy
Our handling of personal information is described in our Privacy Policy.
As our online store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers to operate the Service.
Please review our Privacy Policy to understand how information is collected, used, disclosed, retained, and protected, and how you may exercise applicable privacy rights.
Nothing in these Terms limits rights provided by applicable privacy or data protection laws.
Section 11 — Customer Feedback
You may voluntarily submit reviews, comments, suggestions, photographs, or other feedback about our products or services.
By submitting such content, you confirm that you own or have the necessary rights to provide it.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and reasonably adapt submitted feedback for operating, improving, and promoting our products, brand, and services.
This license does not transfer ownership of your original content to us.
You remain responsible for ensuring that your submissions do not infringe third-party rights or contain unlawful, misleading, or harmful material.
We may moderate or remove content where reasonably necessary to comply with applicable law or enforce lawful website standards.
Any applicable privacy, intellectual property, and consumer rights remain unaffected.
Section 12 — Errors, Inaccuracies, and Availability
We take reasonable care to provide accurate information concerning products, pricing, availability, promotions, and shipping.
Occasional typographical, technical, or other errors may occur.
If we identify a material error affecting an order, we will contact you where reasonably practicable and explain the available options.
We will not unilaterally increase the agreed price of an accepted order without your consent or another lawful basis.
If an order cannot be fulfilled or must lawfully be cancelled, we will provide the refund or other remedy required by applicable law.
Nothing in this section limits rights relating to misleading representations, incorrect charges, defective goods, or other legally protected matters.
Section 13 — Prohibited Uses
You must use our website and services lawfully.
You must not:
- Engage in fraud, identity theft, or other unlawful activity.
- Infringe intellectual property, privacy, or other legal rights.
- Attempt unauthorized access to accounts, systems, or information.
- Upload malware or interfere with website security.
- Misrepresent your identity or submit materially false information.
- Harass, threaten, or unlawfully discriminate against others.
- Use the Service in a manner that materially disrupts its operation or harms other users.
- Commercially exploit protected website content without authorization, except where permitted by law.
We may take reasonable steps to prevent or respond to unlawful activities, including restricting accounts or access where appropriate.
Such actions will be subject to applicable legal requirements and consumer rights.
Section 14 — Suspension and Termination
We may suspend or restrict access to the Service where reasonably necessary to address security risks, suspected fraud, unlawful activity, or a material breach of these Terms.
Where reasonably practicable, appropriate notice will be provided.
Suspension or termination does not automatically cancel an accepted purchase contract or extinguish existing rights and obligations.
Outstanding orders, refunds, payments, and other obligations will be handled in accordance with applicable law.
Provisions that are intended to survive termination will continue to apply only to the extent lawful and enforceable.
Section 15 — Disclaimers and Product Rights
We make reasonable efforts to maintain the accuracy, security, functionality, and availability of our website.
However, uninterrupted access to the website cannot be guaranteed, and temporary technical errors or service interruptions may occur.
To the extent permitted by applicable law, certain website features and general informational content are provided on an “as available” basis.
This disclaimer does not mean that products purchased from JPLANDSHOP are supplied without applicable consumer guarantees or warranties.
Products must comply with the quality, description, safety, conformity, and other requirements applicable to the transaction.
Nothing in these Terms excludes or restricts any implied warranty, statutory guarantee, product quality obligation, or consumer remedy where such exclusion or restriction is prohibited by applicable law.
Section 16 — Limitation of Liability
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude or limit.
Nothing in these Terms limits your legal rights if products are defective, materially misdescribed, not delivered, or otherwise fail to satisfy applicable consumer protection requirements.
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable when the relevant contract is formed, or losses caused solely by events for which we are not legally responsible.
Any limitation of liability applies only where it is lawful, reasonable, and enforceable under the applicable law.
You retain all remedies and rights that cannot legally be excluded or limited.
Section 17 — Responsibility for Unlawful Use
You are responsible for using the Service lawfully and respecting the rights of others.
If your intentional, fraudulent, or otherwise unlawful conduct directly causes us a legally recoverable loss, you may be responsible for that loss to the extent permitted by applicable law.
We do not require customers to assume unlimited financial responsibility merely for browsing the website or making a lawful purchase.
Any claim for compensation will be assessed according to applicable legal requirements, including causation, foreseeability, fairness, and available defenses.
Nothing in this section limits your statutory consumer rights.
Section 18 — Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be ineffective to the extent required by applicable law.
The remaining provisions will continue to apply where they can lawfully and reasonably operate independently.
This section does not authorize the enforcement of an unfair or unlawful provision.
Section 19 — Entire Agreement
These Terms, together with the policies expressly incorporated into them and the specific terms presented at checkout, govern your purchase and use of the Service.
If there is a conflict between a general provision of these Terms and a specific term agreed at checkout, the specific agreed term will generally take precedence, subject to applicable law.
Nothing in these Terms excludes or overrides mandatory consumer protection laws, legally binding representations, or rights that cannot lawfully be restricted.
Section 20 — Assignment
You may not transfer your customer account to another person without our consent, except where permitted by applicable law.
We may transfer our contractual rights or obligations in connection with a legitimate business transfer or restructuring, provided that such transfer does not unlawfully reduce your rights, protections, or remedies.
We will provide notice where required by applicable law.
Section 21 — Governing Law and Disputes
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to the transaction.
This choice of law does not deprive consumers of legal protections that cannot lawfully be excluded, including applicable U.S. federal or state consumer protection rights.
If a dispute arises, please contact us first at sale@jplandshop.com so that we can attempt to resolve the issue fairly.
You are not required to waive any right to pursue a claim before a court or competent authority where that right cannot lawfully be restricted.
Legal proceedings may be brought before a court having jurisdiction under applicable law.
Nothing in these Terms requires consumers to bring proceedings exclusively in England and Wales, or removes access to legally available consumer remedies.
Section 22 — Headings
The headings in these Terms are provided for convenience only and do not affect their interpretation.
Section 23 — Changes to These Terms
We may update these Terms to reflect changes in our business, products, services, operating practices, or legal obligations.
The most current version will be published on this page.
We will provide notice of material changes where required by applicable law.
Unless otherwise lawfully agreed, updated Terms will apply prospectively.
Changes will not retrospectively alter the agreed conditions of an accepted order without your consent or another lawful basis.
Continued use of the Service following an update may constitute acceptance of revised website-use terms only to the extent permitted by applicable law.
Nothing in this section limits your right to reject changes or exercise other rights available under applicable law.
Contact Information
JPLANDSHOP
Operated by JPLANDPRODUCTION LIMITED
Registered in England and Wales
Company Number: 16415616
Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: sale@jplandshop.com
Website: https://jplandshop.com
For questions regarding orders, shipping, products, refunds, or these Terms, please contact us by email.
Our customer service team normally responds within 1–3 business days, excluding weekends and applicable public holidays.